You can use our mystery quality shopping as the basis for Quality Improvement Programmes and for staff performance management – so you won’t just find out what needs fixing, you will have a programme which will change staff behaviour and fix the issues highlighted.
We offer an accurate, reliable and inexpensive method of quality control, which provides you with a means of identifying good quality performance and the not-so-good, (which can be resolved and performance managed).
We reach a full understanding of your company, its employees and clients, in order to be able to provide you with a full scale picture of how each action affects your business.